A Simple, Confidential Referral Process
No pressure, no obligation. We're here to help — whether you're a family, solicitor or local authority.
Who Can Refer?
Six Steps from Enquiry to Outcome
A clear, transparent journey designed around your family's needs.
Initial Enquiry
Contact us to discuss circumstances and needs. No formal referral needed yet — just a conversation.
Referral Form
We send our straightforward referral form. Takes about 10 minutes. You can return it by email, post or online.
Initial Assessment
We review the referral, considering safety, suitability and risks. Usually 5–7 working days.
Confirmation & Planning
If we proceed, we confirm, arrange an initial meeting and agree the next steps and timeline.
Service Delivery
We deliver the service as agreed, maintaining regular communication and progress updates.
Conclusion & Reporting
We provide final reports where required, discuss outcomes and recommend next steps.
Response & Delivery Timeline
Referral enquiry
Response within 1–2 working days
Initial assessment
Completed within 5–7 working days
Service commencement
Typically 2–4 weeks
Ongoing communication
Regular updates as agreed
Ready to Make a Referral?
All enquiries and referrals are handled through our single secure contact form. We respond within 1–2 working days.
Frequently Asked Questions
Supervised contact is where a trained, neutral professional is present during contact between family members to ensure safety and facilitate meaningful interaction.
Private families, local authorities, solicitors, social workers, courts, schools and other agencies.
We're based in London and serve multiple boroughs. We're flexible and can sometimes accommodate families further afield.
We aim to start within 2–4 weeks of referral, depending on circumstances and availability.
Absolutely. We maintain strict confidentiality except where legally required to share information.
All our supervision and support staff are DBS-checked. This is standard practice.
Have a question we haven't answered? Get in touch.